Privacy Policy

1. Introduction

SignalsOwl ("we," "us," or "our") operates SignalsOwl, a real-time forex signal detection and automation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using SignalsOwl, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you register through our authentication provider (Clerk), we collect your name, email address, and profile information. If you sign up with a social provider (e.g., Google), we receive the information you authorize that provider to share.

2.2 Billing Information

Payment processing is handled by Stripe. We do not store your full credit card number or payment credentials. Stripe may share with us your billing name, email, country, and subscription status. See Stripe's privacy policy for details on their data handling.

2.3 Trading & Strategy Data

We store the trading strategies you create, including indicator configurations, currency pairs, and alert preferences. We also store signals generated by your strategies, journal entries, and performance analytics data.

2.4 Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, timestamps, device type, browser type, IP address, and referring URLs.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process subscriptions and billing
• Send you signal alerts and notifications you have configured
• Communicate service updates, security alerts, and support messages
• Generate performance analytics and strategy insights for your account
• Monitor and prevent fraud, abuse, or violations of our Terms of Service
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Clerk — for authentication and account management
• Stripe — for payment processing and subscription management
• Infrastructure Providers — cloud hosting, database, and CDN services necessary to operate the platform
• Legal Requirements — when required by law, subpoena, or government request, or to protect our rights, safety, or property

5. Data Retention

We retain your account and strategy data for as long as your account is active. If you cancel your subscription, your data remains accessible until the end of your billing period. After account deletion, we may retain certain data for up to 90 days for backup purposes, after which it is permanently deleted. Anonymized, aggregated data may be retained indefinitely for analytics.

6. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You can request what personal information we have collected, the sources, the purposes, and the third parties we share it with.
• Right to Delete — You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale — We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days.

7. Your Rights (EU/UK Residents — GDPR)

If you are located in the European Economic Area or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access — Request a copy of your personal data
• Right to Rectification — Correct inaccurate data
• Right to Erasure — Request deletion of your data
• Right to Restrict Processing — Limit how we use your data
• Right to Data Portability — Receive your data in a portable format
• Right to Object — Object to processing based on legitimate interests
• Right to Withdraw Consent — Withdraw consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Your Rights (Brazil — LGPD)

If you are located in Brazil, you have the following rights under the Lei Geral de Proteção de Dados (LGPD):

• Right to Confirmation and Access — Confirm whether your data is being processed and access your personal data
• Right to Correction — Request correction of incomplete, inaccurate, or outdated data
• Right to Anonymization, Blocking, or Deletion — Request anonymization, blocking, or deletion of unnecessary or excessive data
• Right to Data Portability — Request portability of your data to another service provider
• Right to Information — Obtain information about entities with whom your data has been shared
• Right to Revoke Consent — Withdraw consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 15 days.

9. Your Rights (South Africa — POPIA)

If you are located in South Africa, you have the following rights under the Protection of Personal Information Act (POPIA):

• Right to Access — Request access to your personal information held by us
• Right to Correction or Deletion — Request correction or deletion of your personal information
• Right to Object — Object to the processing of your personal information
• Right to Complain — Submit a complaint to the Information Regulator if you believe your rights have been violated

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

10. Your Rights (Canada — PIPEDA)

If you are located in Canada, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to Access — Request access to your personal information
• Right to Challenge Accuracy — Challenge the accuracy and completeness of your information and have it amended as appropriate
• Right to Know — Be informed about how your personal information is being used
• Right to Withdraw Consent — Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

11. Your Rights (Japan — APPI)

If you are located in Japan, you have the following rights under the Act on the Protection of Personal Information (APPI):

• Right to Disclosure — Request disclosure of retained personal data
• Right to Correction — Request correction, addition, or deletion of personal data if it is inaccurate
• Right to Cease Use — Request that we cease using or erase your personal data if it was obtained improperly
• Right to Cease Third-Party Provision — Request that we stop providing your personal data to third parties

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

12. Security Measures

We implement industry-standard security measures to protect your data, including encryption in transit (TLS), encrypted storage for sensitive data, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

13. Children's Privacy

SignalsOwl is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a person under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

14. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

• Clerk — Authentication (Privacy Policy)
• Stripe — Payments (Privacy Policy)

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies.

15. International Data Transfers

SignalsOwl is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

Data Transfer Mechanisms

When we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we rely on:

• Standard Contractual Clauses (SCCs) — EU-approved contractual terms that provide appropriate safeguards for data transfers
• Supplementary Measures — Additional technical and organizational measures to ensure data protection
• Your Consent — Where applicable, your explicit consent to data transfers

Data Processing Locations

Your data may be processed in the following locations through our service providers:

• United States (primary data center)
• European Union (through Clerk and infrastructure providers)
• United Kingdom (through payment and infrastructure providers)

By using the Service, you acknowledge and consent to these international data transfers. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

16. Cookies

We use cookies and similar technologies to operate the Service. For detailed information about the cookies we use, please see our Cookie Policy.

17. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

18. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

SignalsOwl
Email: [email protected]
Phone: +1 (346) 455-2834