Refund Policy

1. Digital Service

SignalsOwl is a digital service that provides real-time forex signal detection and trading automation tools. Because our service delivers immediate access to digital features upon subscription, all payments are non-refundable once the billing period has begun.

2. Cancellation Policy

You may cancel your subscription at any time through the Billing section of your dashboard. When you cancel:

• Your subscription remains active until the end of your current billing period
• You retain full access to all paid features until your subscription period ends
• After the billing period ends, your account reverts to the Free tier
• No partial refunds are issued for the remaining days in your billing period

3. Upgrades & Downgrades

When you upgrade your subscription, the price difference is prorated and charged immediately. Your new features become available right away. When you downgrade, the change takes effect at the start of your next billing period, and you retain your current tier's features until then. Prorated adjustments are handled automatically by our payment processor, Stripe.

4. Free Tier

The Free tier has no associated charges and therefore no refund considerations. You may use the Free tier indefinitely with its included features (up to 3 strategies, limited signals, email notifications, basic analytics, and community support).

5. Exceptions

We may issue refunds at our sole discretion in the following circumstances:

• Billing errors — If you were charged incorrectly due to a technical error on our part
• Duplicate charges — If you were charged multiple times for the same billing period
• Service unavailability — If the Service was entirely unavailable for a significant portion of your billing period due to issues on our end

To request a review under these exceptions, contact our support team within 30 days of the charge in question.

6. Billing Disputes

If you believe a charge is incorrect, please contact us at [email protected] before initiating a dispute with your bank or payment provider. We are committed to resolving billing issues promptly. Filing a chargeback without first contacting us may result in account suspension.

7. How to Cancel

To cancel your subscription:

1. Log in to your SignalsOwl account
2. Navigate to Dashboard → Billing
3. Click "Cancel Plan"
4. Confirm your cancellation in the dialog

You will receive a confirmation and your access will continue until the end of your current billing period.

8. Contact Information

For billing questions or to request a review of a charge, please contact us at:

SignalsOwl
Email: [email protected]
Phone: +1 (346) 455-2834